Refund Policy

This policy explains when refunds are available for subscriptions and wallet top-ups on the FLUX3 API, operated by Flidel Technosoft. It forms part of our Terms of Service.

1. Subscriptions

• Subscription plans are billed monthly in advance.
• You may request a full refund of a subscription charge within 24 hours of that charge.
• Refunds are issued to the original payment method.
• Refunding a charge ends access to the paid plan for the remainder of that period.

2. Cancellation

You may cancel at any time from your account dashboard. Cancellation stops the next renewal; it does not by itself refund the current period. If you want the current period refunded as well, request it within the window above.

After cancellation you keep access until the end of the period already paid for.

3. Wallet balance and pay-as-you-go

• Unused wallet balance can be refunded on request within 24 hours of the top-up.
• Balance already consumed by completed generations is not refundable, since the compute has been used.
• Wallet balance is not transferable between accounts and has no cash value beyond its use on the Service.

4. Failed and partial generations

If a request fails due to a fault on our side, the corresponding charge is credited back to your wallet automatically. If you were charged for a generation that never returned output, contact us and we will credit it.

Output that completed successfully but did not meet your creative expectations is not a fault condition. Generative models are probabilistic, and we cannot guarantee a specific result from a given prompt.

5. How to request a refund

Email [email protected] from the address on your account, including:

• your account email;
• the date and amount of the charge;
• whether you want the subscription cancelled as well.

We aim to acknowledge within 2 business days. Approved refunds are submitted immediately; your bank or card issuer typically takes a further 5–10 business days to post the funds.

6. Exceptions

We may decline a refund where:

• the account was suspended or terminated for breach of the acceptable use rules in our Terms of Service;
• the request falls outside the window above;
• there is evidence of fraud, chargeback abuse, or repeated refund-and-resubscribe cycling to obtain free usage.

7. Statutory rights

Nothing in this policy limits any statutory right of withdrawal or refund available to you as a consumer under applicable law. Where local law grants a longer or more generous right than this policy, that law applies.

8. Contact

Flidel Technosoft
Billing and refunds: [email protected]